Bruce was driving to work yesterday when he was nearly run off the road by a speeding furniture delivery truck. On the back of the truck was a phone number to call if you believed the driver was not handling the truck safely. Rather than deciding to never buy furniture from this furniture company, Bruce called the company and complained about the truck driver. The person who took his call thanked Bruce for his concern, apologized for the driver and promised to reprimand him. Which service recovery strategy was the furniture store using

Answers

Answer 1

Answer: Encourage and track complaints

Explanation:

Encourage and track complaints is a method of customer service some organization implemented to curb some customer service issue or likely monitor how well their product and services are or how well their workers treat their customers. This method of customer service operation helps the firm not to loose potential clients and customers already with them but still likes in the hands the clients or customer's feedback.


Related Questions

Standard & Poor’s and Moody’s would be least helpful while making decisions concerning the purchase of _____.


municipal bonds


savings bonds


junk bonds


corporate bonds

Answers

Answer:

The correct approach is Option b (Savings bonds).

Explanation:

Securities from either the United States treasury or such an outside approved agency which always demonstrate that the extra revenue was committed to that same administration and therefore is due to the designated individual is considered as Saving bonds.They have been utilized to support their activities by raising financial resources as well as redistributing wealth and infrastructure.

The other given alternatives aren't related to the given scenario. So the above is the right answer.

When you practice cyber-safety, you exclude or eliminate the following information from online accounts and contacts:
O Social Security number
name
personal phone number
personal address

Answers

Answer: All of them

Explanation:

ONE TWO THREE FOUR _______________.

Answers

Answer:

I declare a thumb war?

Explanation:

Answer:

5

Obviously it’s 5 your welcome

Which type of credit is most likely to be unsecured?

auto loans
credit cards
mortgage loans
personal loans]

Answers

Answer:

Last choice) personal loans

Explanation:

6
Drag each label to the correct location,
A factory producing steel goods has many assets. Classify them as tangible or intangible.
intangible asset
tangible asset
Swiveling chair
factory
cash
bulldozer
patent
intellectual property

Answers

Answer:

The top four is tangible and the both four are intangible I am quite sure.

Explanation:

Why can communicating with someone with a different background than yours present challenges?

Answers

Well maybe because of your different culture. Different cultures have different customs and religious and cultural beliefs. Sometimes it can be hard to communicate with someone that doesn’t share similarities or likes with you. So yea. Hope this helps!

It can be a valid choice to not choose or implement any solution.
Please select the best answer from the choices provided
T
F

Answers

Answer:

true

Explanation:

Answer:

True

Explanation:

Took the test got 100%

consequences of migration on the receiving country​

Answers

Answer:

Economic growth

 Migration boosts the working-age population.  Migrants arrive with skills and contribute to human capital development of receiving countries. Migrants also contribute to technological progress. Understanding these impacts is important if our societies are to usefully debate the role of migration.

At this stage in your life as a student, what investment would you recommend to save a portion of your money for your retirement

A invest in a security that carries higher risk and a higher rate of return

B invest in a low interest savings account

C invest in a checking account so that you can have immediate access to your money

D invest in some "safe" securities so that you can get the highest rate of return​

Answers

Answer:

I don't know

Explanation:

sorry sorry if it's wrong pick b,c, and d

As bankers evaluate risk of a derivative, they take into account _____. (Select all that apply.)

-environmental risk

-market change risk

-credit risk

-interest rate risk

Answers

Answer:

Market change risks, credit risks, and interest rate risks must all be taken into account. The only type of risk which does not apply are the environmental risks

What is the main difference between renting and leasing?
A Leasing is month to month.
B. You do not have any rights when you rent.
When you lease you normally have a longer term contract and can't move
C.
out early without paying big penalties.
D. When you rent you have ownership in the apartment.

Answers

Answer:

C-When you lease you normally have a longer term contract and can't move

out early without paying big penalties.

Explanation:

The difference between lease and rent is that a lease generally lasts for 12 months while a rental agreement generally lasts for 30 days

If Jason can wash a car in 20 minutes and wash a dog in 10 minutes and Megan can wash a car in 15 minutes and wash a dog in 15 minutes, which of the following statements is true? a. Megan can wash two cars in the time it takes Jason to wash a dog. b. The opportunity cost of washing a car is one dog bath for Jason. c. The opportunity cost of washing a car is greater for Megan. d. Jason has both a comparative and an absolute advantage in washing a dog. e. The opportunity cost of washing a dog is lower for Megan.

Answers

Answer:

d. Jason has both a comparative and an absolute advantage in washing a dog.

Explanation:

Comparative advantage in economics is the ability of an individual or country to produce a specific good or service at a lower opportunity cost better than another individual or country.

The comparative advantage gives a country a stronger sales margin than their competitors as they are able to sell their specific products or render their peculiar services at a lower opportunity cost.

In 1817, David Ricardo who is an english political economist talked about the law of comparative advantage in his book “On the Principles of Political Economy and Taxation."

Also, the principle of comparative advantage asserts that countries can become better off by specializing in what they do best.

This simply means that, any country applying the principle of comparative advantage, would enjoy an increase in output and consequently, a boost in their Gross Domestic Products (GDP).

An absolute advantage can be defined as the ability of an individual such as a producer to produce a good or provide a service in larger (greater) quantity for the same amount of money or the same quantity at a lesser cost or time. Thus, it's the superior capability of an individual over another using the same resources.

Hence, the statement which is true is that, Jason has both a comparative and an absolute advantage in washing a dog because he washes it in 10 minutes while it would take Megan 15 minutes.

Which statement is true about ISO 9000?
A.
Only 10 products from an organization can be certified.
B.
Organizations can become certified.
C.
Employees can certify themselves.
D.
Marketing activities can be certified.

Answers

C.organizations can become certified

Answer: B- Organizations can become certified

Explanation: In the lesson it states:

"Here are certain facts about ISO 9000:

ISO 9000 is applicable to any business, regardless of its size or the industry in which it exists.

It includes definitions, requirements, and recommendations for continuous improvement.

ISO 9000 can also provide certifications to organizations.

Over 170 countries have used ISO 9000 certifications in their industries."

WILL MARK BRAINLIEST

From the given balances, find the total of the debit and credit side of the balance sheet.

Answers

Answer:

I think the answer is C

HOPE IT HELPED

AND SORRY IF ITS WRONG

Terrance has to make home mortgage payments. What can you MOST likely conclude about Terrance based on this fact?​

Answers

Answer:

Terrance owns a house.

Explanation:

Answer:

A. He has a long-term liability.  

Explanation:

c:

PLEASE HELP, I WILL MARK BRAINLIEST!!! define/describe the following terms. note what the advantages and disadvantages of each are (from a worker's perspective). here are the following terms: contracting, consulting, entrepreneurship

please no links, this is due tommorow!!!​

Answers

The advantages of entrepreneurship include the ability to shape one's own business, control of one's own working habits, and significant stock in the venture. Disadvantages include a lack of guarantee of success and the heightened responsibility of owning a business. Higher take-home pay.
Tax relief on business expenses.
Greater opportunity for tax planning.
Total control of your business and name.
One company for all your business interests.
Limited liability and protection of personal assets.

Appropriate body language during a presentation includes

A. Avoiding eye contact with the audience
B.Dressing as formally as possible
C.Avoiding unnecessary movements.
D. Refraining from any facial expressions.

HELP ASAP

Answers

Answer:

B

Explanation:

Karan has just been offered the position of a store manager. He has observed that his store has been facing a problem of shrinkage in the past months. How can Karan take responsibility for controlling shrinkage?
A.
ensuring the availability of sufficient merchandise at the store
B.
ensuring available stock via a computerized inventory tally
C.
evaluating the average sales per month
D.
informing the head office about store operations
E.
evaluating the performance of staff at the store

Answers

Answer: c

As store shrinkage is the loss of inventory that can be attributed to factors such as employee theft, shoplifting, administrative error, vendor fraud, damage, and cashier error, Karan would have to make sure there is enough products and keep track of the sales/stocks. Thus, I believe that it would be c, so Karan can keep track of the monthly sales. Feel free to let me know if I'm wrong!

Answer:

C.

Explanation:

Evaluating the average sales per month

Hayden works with flammable chemicals in his career in a perfume factory. Based on that information, which of the following conditions might warrant his higher wage. decision making stress level supervision danger or risks

Answers

The condition that might warrant his higher wage is the danger or risks present in the workplace.

What is the condition of the workplace?

The condition of the workplace present a high hazard because of the  flammable chemicals that can cause serious accident

Hence, the condition that might warrant his higher wage is the danger or risks present in the workplace.

Therefore, the Option D is correct.

Read more about high hazard

brainly.com/question/14367881

Answer:

D

Explanation:

ill give every answer when im finish dont delete me

Which sentences in the passage show how diversity in the workplace is handled correctly?

Jack is a manager in a multinational firm. He is generally known to create teams with people from diverse backgrounds so that they all get to work together. Sometimes these members are from the different parts of the globe. His colleague, Karen, assigns challenging projects only to people who understand English. Jack also motivates all his team members to be tolerant and considerate with people from different cultural backgrounds. However, Karen prefers to work with the younger generation more than people over 40 as older people are generally resistant to changes in the organization.

Answers

Answer:

Jack motivates all his team members to be tolerant and considerate with people from different cultural backgrounds

Phyllis graduated with a degree in chemistry and started her career as a laboratory scientist with Dow Chemical. While at Dow, she met a sales representative from PPG Industries who suggested she might enjoy an opportunity to work directly with customers and assist them by answering product questions, making recommendations about new products and serving as an assistant to the field sales team. Phyllis applied for the position and is now working at PPG. She enjoys the opportunity to use her technical skills to assist customers and doesn't mind being on the phone or answering e-mails from customers. What type of sales channel is Phyllis working in

Answers

Answer: Inside selling

Explanation:

Based on the information given in the question, the sales channel that Phyllis is working in is the inside selling.

inside selling refers to the act of selling goods to the customers through phone or online rather than meeting the customers in person. Inside sales makes use of the phone, internet and emails to reach out to the customers.

WILL MARK BRAINLIEST

Under which accounting head will you include office furniture, industrial machinery, building, computer, and goodwill?


Office furniture, industrial machinery, building, computer, and goodwill are included in the balance sheet in the accounting head of _____
assets.

Answers

Answer:

Fixed assets

Explanation:

Moon Company owns 56 million shares of stock as a long-term investment in Center Company and Moon does not have significant influence over Center. During 2018, the fair value of those shares increased by $34 million. What effect does this increase have on Moon's 2018 adjustments in the statement of cash flows? Group of answer choices No effect. Cash flow from financing activities will be increased. Cash flow from investing activities will be increased. Cash flow from operating activities will be decreased.

Answers

Answer:

No effect.

Explanation:

The Cash Flow Statement only records cash transactions and events. Adjustments to changes in fair value does not depict a cash movement, thus there is no effect on the statement of cash flows for this event.

WILL MARK BRAINLIEST

Which of the given items are examples of tangible and intangible fixed assets, respectively?

____ is a tangible fixed asset, while _____
is an example of an intangible fixed asset.


Blank 1
A. Equipment
B. Mortgage loan
C. Cash

Blank 2
A. Accounts receivable
B. Copyrights
C. Inventory

Answers

Answer:

I think blank 1- is B but not sur.

Hoping you have a good day

ty ur a life saver.

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.

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:D

Franklin transferred 952 photos from his phone in 17 minutes. At what rate does his phone transfer photos?

Answers

Answer:

56 photos per minute

Explanation:

952 divided by 17 is 56

QUESTION 1 of 10: All employers in the U.S. pay "payroll taxes" on behalf of employees. The Medicare portion of this is 1.45% of pay. If an
employee makes $480 in a week, how much does the employer contribute for Medicare?
a) $1.45
b) $6.96
c) $69.60
d) $696

Answers

The answer is letter B
The answer is 1.45- B

A broker is discussing a new listing with a prospective Mexican-American buyer. The buyer wants to inspect the property immediately, but the owner of the property has instructed the broker, in writing, not to show the house during the owner's three-week absence. The buyer insists on viewing the property. The broker should ___________.

Answers

Answer:

inform the buyer of the seller's instructions

Explanation:

From the question we are informed about a scenerio whereby a broker is discussing a new listing with a prospective Mexican-American buyer. The buyer wants to inspect the property immediately, but the owner of the property has instructed the broker, in writing, not to show the house during the owner's three-week absence. In the case whereby The buyer insists on viewing the property. The broker should inform the buyer of the seller's instructions. A broker can be regarded as a person or firm that set up and arranges kind of transactions between a seller of a property and a buyer so that he can get a commission once the deal is executed. A broker acts and behave as the selleror as a buyer will turn a principal party as regards to the deal.

A broker who could be an individual or firm acts as an intermediary that stay in

between an investor and securities exchange.

Charles wants to work for himself in the Transportation and Logistics career cluster. Which lists the jobs with the
best chance self employment from highest to lowest
O Brownfield Redevelopment Specialists --Taxi Drivers - Mechanics Logisticians
Taxi Drivers - Brownfield Redevelopment Specialists Logisticians - Mechanics
O Logistians - Mechanics - Taxi Drivers - Brownfield Redevelopment Specialists
Mechanics - Logisticians - Brownfield Redevelopment Specialists -- Taxi Drivers

Answers

The second one is the best chance to be self employed at because logisticians require a degree and there is less call for them.

Benefits of having a strong brand image

Answers

Answer:

benefits of building and maintaining a strong brand are endless: customer recognition, word-of-mouth marketing, customer loyalty, enhanced credibility, and ease of purchase, to name a few. Your brand is one of your company's most valuable assets.

1. Describe the features available through online banking.
2. Discuss the advantages of doing your banking online,
3. Discuss the disadvantages of doing your banking online.
4. What is identity theft and how does it connect to online banking?
5. What measures can you employ to make your online banking safe and efficient?
6. What types of services do you see in the future for online banking?
7. Describe the purpose of the Electronic Funds Transfer Act.
8. How can banks be competitive in the features offered through online banking?

Answers

Answer:

wait can i ask somebody to help you

Explanation:

Other Questions
Question 91 ptsWhen a specific time or date is used to talk about a past action, the imperfect tense isusually used.TrueFalse Determine if the following probability is experimental or theoretical.Abbey threw 10 foul shots and made 6 of them. What is the probability Abbey will make her next shot?A)ExperimentalB)Theoretical Can anyone help me out here ! What political statement did Eleanor Roosevelt make while attending the biracial Southern Conference on Human Welfare? Find the volume of the right cylinder in terms of pie. what does the slope of a velocity-time graph reveal about an objects motion Therelationships in a group of colors strongly influence their overall visual effect. WILL GIVE BRAINLIEST!!What adaptation helps the pelican to swim?Big wingsLong beakStrong legsWebbed feet How does women's empowerment affect global health? Explain. Which statement describes the behavior of the function f(x)= 3x/4-x A museum announces that it has just had its 1.326,871 visitor. What is the value of the digit 6 in 1.326,871? Which statement about cooling down after physical activity is true?Cooling down increases blood flow to the muscles and decreases body temperature.A cool-down is a period of semistrenuous activity after physical activity.Cooling down increases the lactic acid in the muscles, helping to protect them from injury.A cool down should last for about 5 to 10 minutes after being physically active. YO SOMEONE HELP MEEE NO LINKS OR ILL REPORT I NEED THIS NOWW!!!What does it mean when a substance sinks in water?O It is malleable.O It is not soluble.Its density is less than water's density.O Its density is greater than water's density. Noah saw some worms in his garden. He measured the length of each worm.How many worms were longer than 3 inches? What are three ways cases reach the Supreme Court? Which two phases of the moon are expected to come immediately after the phase on August 23? How does the court decide which cases to hear? Line BC is a tangent line to the circle centered at A. If angle BAC is 64 degrees, what is the measure of angle ACB? Explain/show your reasoning. Who were the Redeemers?Republicans who wanted the North to exercise full control over the SouthConservative white Democrats who wanted to regain control of the SouthDemocrats who wanted to redeem the South by supporting the rights of African Americans